Terms & Conditions
Merchandise Return
RETURN OF MERCHANDISE
Merchandise received damaged or defective may be returned for a refund or replacement.
| U.S.A. Customers |
International Customers |
|---|---|
| Please contact us for an RMA (Return Merchandise Authorization) Number. Any item returned to Spate Inc. must have an RMA number. |
Please contact us to arrange the return and/or replacement of the damaged or defective merchandise. |
All returns must be received within 30 days of the invoice date.
WARRANTY RETURNS
| U.S.A. Customers |
International Customers |
|---|---|
| Please call (347) 517-9430 for information regarding the return of broken or defective items covered under factory warranty. We will be happy to assist you in these matters; however, some manufacturers require the consumer to send damaged items directly to them. | Please call 001 347 517-9430 or Email for information regarding the return of broken or defective items covered under factory warranty. We will be happy to assist you in these matters; however, some manufacturers require the consumer to send damaged items directly to them. |
RESTOCKING FEE
Non-defective merchandise returned to us for any reason will be subject to a 15% restocking fee.
This policy pertains only to merchandise returned to us in its original condition and within 30 days of the invoice date. Items received after 30 days will be rated at our discretion.